Refund policy

RETURNS

Our policy is applicable to purchases less than 30 days old. After 30 days, we unfortunately cannot offer refunds or exchanges. To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.


Exclusions
Return of gift cards is not accepted. The return of sale or promotional items is also not possible. Only regular priced items are refundable.



Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Partial refunds (if applicable)
In some cases, only partial refunds are granted

• Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
• Any item returned more than 30 days after delivery

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account first. Also contact your credit card company, as it may take a little time for your refund to officially post.

Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and you still have not received your refund, contact us at the following address: lpb@fantomecafe.ca.


Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at lpb@fantomecafe.ca and send your item to 989 Avenue Nordique, Québec, QC, G1C 0C7, Canada.

 

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person giving the gift had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.


Shipping
To return your product, you must send it to the following postal address: 989 Avenue Nordique, Québec, QC, G1C0C7, Canada.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $100, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.