Shipping policy

SHIPPING POLICY

Shipping & Delivery

Delay of treatment
Orders are generally processed and shipped for delivery within forty-eight (48) hours, Monday to Friday, following receipt of your payment if all products are available in inventory. Public holidays in effect in the Province of Quebec must be excluded from this period.

If for a reason beyond our control your order cannot be shipped within the time frame mentioned above, you will be informed quickly by email.

You should pay close attention to the emails sent to you, as these may include price adjustments, credits, notices of unavailable products and even suggestions for product changes. Make sure emails from Fantomecafe.ca do not go into your spam box.

Shipping method
When ordering, you can select one or other of the delivery methods authorized by Fantomecafe.ca (Canada Post, expedited mode or others). Fantomecafe.ca's standard shipping method is Canada Post expedited parcel, delivered without signature.

Regardless of the shipping method chosen, we will provide you, by email, with a link that will allow you to follow the delivery of your order online and live.

Deliveries can only be made to locations that have a physical address with street name or rural route number, as well as a zip code. No order will be delivered to a post office box.

Costs
All delivery costs, plus applicable taxes, are your sole responsibility, from the Fantomecafe.ca warehouse, and will be added to the purchase price. To find out the delivery costs for your order, you will need to identify yourself if you have an account or otherwise indicate the planned delivery address. These costs depend on the delivery address and the contents of the order. They can also contain a fixed part and a variable part, depending on the price or weight of your order. Delivery charges are generally a minimum of seven dollars and twenty-five cents ($7.25) and are attributable to Canada Post or the selected supplier.

All costs relating to import/export and customs clearance, plus applicable taxes, are also your sole responsibility, from the Fantomecafe.ca warehouse located in Quebec, and will be added to the purchase price. It is your responsibility to verify any law, regulation, or standard of any nature whatsoever that is applicable to you regarding the import, export and customs clearance of the Products.

Shipping costs, including packaging and handling, are included in the purchase price of each item.

Fantomecafe.ca reserves the right to indicate in the product description any promotion related to its shipping and delivery according to the terms and conditions which will be mentioned there.

We advise you to combine your purchases into a single order to reduce costs as much as possible. Please note, however, that we cannot group orders that must be shipped to different addresses. In this specific case, you will have to pay fees for each of them. Particular care is taken with orders containing fragile products, such as glass containers, which are then oversized and protected.

Refusal, non-complaint or delivery to the wrong address
If you refuse to take possession of your order upon delivery, it will be returned to the Fantomecafe.ca warehouse in Quebec. The same applies to unclaimed orders after one or more delivery attempts and after a certain number of days waiting at the postal counter. Delivery terms vary depending on the supplier selected. Here is the link to the Canada Post and UPS explanatory pages on this subject. Orders delivered to a wrong address due to your error or with an incomplete address are also returned to the Fantomecafe.ca warehouse.

In all cases, with the exception of a refusal of a package because it was damaged in transport or an address error which was not caused by you, Fantomecafe.ca will not is not responsible for shipping and delivery costs, customs duties and other taxes relating to the return of a shipment to its warehouse and you will then have to assume them entirely.

Pick-up on site
If you live in Quebec, you can save delivery costs by picking up your order directly from a drop-off point in Quebec City. The pickup address will appear at the payment stage. This option was added to accommodate customers in Quebec City who are willing to travel to avoid delivery costs. Please note, however, that drop-off point availability times may change. You will need to find out the schedule by telephone before traveling.

If you have any questions or a special request, do not hesitate to contact us by email: lpb@fantomecafe.ca

Transfer of ownership and liability
You become the owner of the products purchased when you take possession of them upon delivery. By becoming the owner of the products, you assume full responsibility for them, including but not limited to that relating to any loss, damage or breakage.

Delivery time
Any delivery times indicated, if applicable, on the site are displayed for informational purposes only. Fantomecafe.ca does not provide any guarantee or assume any responsibility for the delivery time of the products. We invite you to track your order, with the tracking number sent to you by email, on the messaging service websites.